Know Your Customer – Verification Checks
Why does my account have to be verified?
Like all licensed gambling operators, we are legally required to check the personal details you provide us with are accurate.This protects all our players from identity theft/fraud, helps ensure transactions are quick and easy, and allows you to take full advantage of our site.
Please note that as well as verifying your personal details, sometimes we may also need to carry out further verification checks including:
• Verifying your payment method: We may ask you to provide documents to verify either your bank account, credit/debit card or other payment method(s). This is often related to a withdrawal request and verifying will help us process all your transactions quickly.
• Verifying your Source of Funds (SOF): We may ask you to provide documents to verify your SOF.
How do I verify account?
Once you register, we will attempt to electronically verify your personal details against official databases. If it is not possible to verify you in this way, we will then ask you to provide us with documents. First step is to please check that the personal details on your account are correct - this will make sure the process is as quick and easy as possible. More info on the documents you need to provide are set out below.• Proof of Identity (one of the following):
- Passport
- National ID Card (both sides)
- Photocard driver’s licence (both sides)
• Proof of Address (one of the following which must be less than 3 months old unless otherwise stated):
- Utility Bill
- Council Tax Statement (less than 12 months old)
- Wage Slip
- Mortgage Statement
- Bank/Building Society Statement
How do I send you my documents?
• Scan or take a photo of the documents and send them to us at accounts@SpinYoo.com
• Please state your username in all communications
• Only scans or pictures of original documents are accepted, screenshots are not.
• Only JPEG and PNG files are accepted.
• Make sure you send us the entire document, with all corners and details clearly visible.
• Make sure the picture is in focus and any text is readable.
How long will it take for my account to be verified?
We will try to check your documents as soon as possible. We aim to process documents within 48 hours.Will I be able to withdraw before I send my documents?
No. Withdrawal is only permitted once we have been able to verify your account.What happens if I have changed my last name?
If your name has been changed since the creation of your account this can be verified using one of the following documents:• Marriage Certificate
• Two acceptable ID Documents. One showing the previous name and one in the new name.
• Proof of name change from Tax Agency
• Change of name Deed Poll
What happens if I have changed my address?
If your address has been changed since the creation of your account, this can be verified using one of the following documents which must be less than 3 months old:• Utility Bill
• Council Tax Bill
• Wage Slip
• Mortgage Statement
• Bank/Building Society Statement
Source of Funds
What is Source of Funds (SOF)?
SOF is a way of asking you to send us information that shows us that the hard-earned money you have spent with us comes from a legitimate source such as a salary payment, the sale of property or even winnings from other gambling firms.Why am I being asked for SOF?
Understanding your SOF is important for various reasons, in particular to comply with the relevant regulations and our licensing obligations. We also use this information for your protection, establishing that you have sufficient funds to support your gambling activity and to verify that your transactions were actually completed by you. As all gambling operators in the UK are licensed by the Gambling Commission it is possible that other operators will also request this information from you if you hold accounts with them.Who will see this information?
We understand that a request like this can be seen as intrusive and we assure you that any information will be treated in the strictest confidence and handled only by our dedicated Compliance Team. As explained in our Privacy and Cookie policy, any information you provide for SOF will not be used for any other purpose than fulfilling our legal and regulatory obligations.What documentation should I send?
It is important to provide as much evidence as possible to help us establish the SOF used to deposit with us. For example, it’s not uncommon for players to hold a separate bank account for their gambling activity, transferring in funds from their regular, everyday account. In this instance, we would need to see statements for both accounts, firstly to verify the payments made to us were indeed made by you, and secondly to see the actual source of the funds used, such as a salary payment to your everyday account.We accept the following documentation:
• Proof of earnings – i.e. a payslip, evidence of dividends, director remuneration, pension
• Bank/Savings Statements – showing consistent incoming values from identifiable source(s), including winnings from other gaming companies
• Trust Deeds or Trust Income – showing a consistent entitlement to funds or your bank statement showing payment made
• Proof of payment or reward – dated details of an award or payment made to you
• Any other information or evidence that you think would support affordability in relation to your business with us (such as UK rental income, foreign income, sale of assets, pension income, dividend income etc.)