Technical Issues
If you’ve been disconnected from a game in the middle of a session, log out of your account and then log back in and reopen the game you had been playing. You should be able to pick up your session at the point where you were disconnected.
If you are unable to reload the game you had been playing, please check our “How to clear cache” section below where you will find a list of quick fix steps you can follow to solve your issue. Please note that it is best to try and solve the issue using these steps in order to achieve the best and most immediate results.
If you are unable to reload the game you had been playing, please check our “How to clear cache” section below where you will find a list of quick fix steps you can follow to solve your issue. Please note that it is best to try and solve the issue using these steps in order to achieve the best and most immediate results.
If you experience technical issues while playing a game, such as a frozen screen or you’ve encountered an error message, please follow the following steps:
- Log out of your account and then log back in.
- Try to open the game in question on one of your other devices i.e., your PC (laptop or desktop) or your mobile device.
- Try opening the game in question in an incognito browser window or any other browser on your device.
- If you’re using your phone, please try to play the game using a different mobile browser.
- Close the game and then clear your cache and cookies. Then try to reopen the game. Instructions for clearing your cache and cookies depend on the browser you are using. Open the “How to clear cache” section below to see a list of instructions for some of the most widely used browsers.
- Log out of your account and then log back in.
- Try to open the game in question on one of your other devices i.e., your PC (laptop or desktop) or your mobile device.
- Try opening the game in question in an incognito browser window or any other browser on your device.
- If you’re using your phone, please try to play the game using a different mobile browser.
- Close the game and then clear your cache and cookies. Then try to reopen the game. Instructions for clearing your cache and cookies depend on the browser you are using. Open the “How to clear cache” section below to see a list of instructions for some of the most widely used browsers.
Technical issues on our site can be due to several different reasons. Please check the following for possible reasons and troubleshooting steps:
- There could be a cache issue. Try clearing your cache and cookies. Click here to see a list of instructions for some of the most widely used browsers.
- Check your internet connection to see if you’ve lost access to the internet.
- Clear your cache and cookies and restart your device.
- We might be performing some necessary maintenance to our site in order to improve your gaming experience.
- Check that your security settings aren’t interfering with your ability to access our site or any of the features within.
- Try using a different browser and see if the problem persists.
If you’ve gone through the list above and you still haven’t been able to solve the issue, send us an email at support@spinyoo.com with a screenshot of the error or issue that you’ve encountered, along with any other information that you think is pertinent such as the type of device you are using, information of your device, the date and time when the issue occurred, and a brief description of the issue with as many details as you can provide. This information can also be provided to us via Live Chat.
- There could be a cache issue. Try clearing your cache and cookies. Click here to see a list of instructions for some of the most widely used browsers.
- Check your internet connection to see if you’ve lost access to the internet.
- Clear your cache and cookies and restart your device.
- We might be performing some necessary maintenance to our site in order to improve your gaming experience.
- Check that your security settings aren’t interfering with your ability to access our site or any of the features within.
- Try using a different browser and see if the problem persists.
If you’ve gone through the list above and you still haven’t been able to solve the issue, send us an email at support@spinyoo.com with a screenshot of the error or issue that you’ve encountered, along with any other information that you think is pertinent such as the type of device you are using, information of your device, the date and time when the issue occurred, and a brief description of the issue with as many details as you can provide. This information can also be provided to us via Live Chat.
Are you experiencing issues while trying to log into your account? Experiencing any technical issues on the site? Is your game freezing during gameplay? Unfortunately, running into technical issues from time to time is an unavoidable part of the online experience, and the online casino experience is no exception. The good news is that these technical issues, for the most part, can be solved by performing simple troubleshooting steps like clearing your cache and cookies.
How can these complex issues be solved using such a simple solution? Let’s start by talking about what cache and cookies do. In order to speed up your overall internet experience, your browser will use cache and cookies to “remember” versions of the websites that you’ve visited so that they can be uploaded more quickly. This shouldn’t be a problem until the previously visited pages are updated by the publisher, which leads to a clash between the newer version of the page and the older version of the page that was “remembered” using cache and cookies. That’s why when you clear cache and cookies, you remove the old version of the previously visited pages from the browser’s memory, thus making it possible for the browser to upload the most recent version of the page you are attempting to visit. For this reason, clearing cache and cookies is the recommended first step (and usually best step) to solve technical issues.
The process of clearing cache and cookies varies among the different browsers, so the first step is to identify which browser you are using. Once you’ve figured that out, search for the instructions related to your browser in our list below:
Chrome Desktop - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Chrome browser in a new window.
2. At the top right of the window, click on the 3 vertical dots to open the drop-down menu.
3. In the drop-down menu, select “More tools” and then “Clear Browsing Data”.
4. In the time range field, choose “All time”.
5. Check the boxes: "Cookies and other site data" and "Cached images and files".
6. Click the “Clear data” Button.
Firefox Desktop- Please follow the steps below:
1. Exit/quit all browser windows and re-open the Firefox browser in a new window.
2. Click the menu button – 3 parallel lines next to the search bar – and select” Options”.
3. Select “Privacy & Security” from the panel and then “Cookies and Site Data”.
4. Click the “Clear Data” button, which should trigger a window to pop up.
5. Check the boxes labeled “Cookies and Site Data” and “Cached Web Content”. Both should be marked.
6. Click the “Clear” button.
Safari Desktop - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Safari browser in a new window.
2. Click on the Settings button in the upper right corner of the browser.
3. Click the “Reset Safari” button.
4. Select the items you wish to clear. (It is recommended that you select all items).
5. Click the “Reset” button.
Edge Desktop - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Edge browser in a new window.
2. Click the 3 dots in the upper right corner of the browser to open the drop-down menu.
3. Choose “Settings”.
4. Under “Clear Browsing Data” click on “Choose What To Clear”.
5. Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History and Form Data).
6. Click the “Clear” button.
Internet Explorer Desktop- Please follow the steps below:
1. Exit/quit all browser windows and re-open the Internet Explorer browser in a new window.
2. Click on “Tools” and select “Delete Browsing History”.
3. Deselect “Preserve Favorites website data” and select “Temporary Internet files”, “Cookies”, and “History”.
4. Click the “Delete” option.
Android - Please follow the steps below:
1. Exit/quit all browser windows.
2. Go to Settings and select “Apps or Application Manager”.
3. Select “All” tab or “Apps”.
4. In the list of installed apps, find your web browser. Tap Clear Data and then Clear Cache.
5. Re-open the browser.
Chrome for Android - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Chrome browser in a new window.
2. Tap Chrome menu and select “Settings”.
3. Tap “(Advanced) Privacy”.
4. Select “All Time” from the “Time Range" drop-down menu.
5. Check the “Cookies and Site data” and “Cached Images and Files” options.
6. Tap the “Clear data” button.
Safari for iOS - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Safari browser in a new window.
2. Open your Settings app.
3. Tap “Safari”.
4. Select the “Clear History” and “Website Data” options and finally tap “confirm”.
5. Re-open the Safari browser.
Chrome for iOS- Please follow the steps below:
1. Tap the Chrome menu and then select “Settings”.
2. Tap the “Privacy” button.
3. Tap the “Clear Browsing Data” button.
4. Select the data type you want to clear.
5. Tap the “Clear Browsing Data” button.
6. Exit/quit all browser windows and re-open the Chrome browser in a new window.
How can these complex issues be solved using such a simple solution? Let’s start by talking about what cache and cookies do. In order to speed up your overall internet experience, your browser will use cache and cookies to “remember” versions of the websites that you’ve visited so that they can be uploaded more quickly. This shouldn’t be a problem until the previously visited pages are updated by the publisher, which leads to a clash between the newer version of the page and the older version of the page that was “remembered” using cache and cookies. That’s why when you clear cache and cookies, you remove the old version of the previously visited pages from the browser’s memory, thus making it possible for the browser to upload the most recent version of the page you are attempting to visit. For this reason, clearing cache and cookies is the recommended first step (and usually best step) to solve technical issues.
The process of clearing cache and cookies varies among the different browsers, so the first step is to identify which browser you are using. Once you’ve figured that out, search for the instructions related to your browser in our list below:
Chrome Desktop - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Chrome browser in a new window.
2. At the top right of the window, click on the 3 vertical dots to open the drop-down menu.
3. In the drop-down menu, select “More tools” and then “Clear Browsing Data”.
4. In the time range field, choose “All time”.
5. Check the boxes: "Cookies and other site data" and "Cached images and files".
6. Click the “Clear data” Button.
Firefox Desktop- Please follow the steps below:
1. Exit/quit all browser windows and re-open the Firefox browser in a new window.
2. Click the menu button – 3 parallel lines next to the search bar – and select” Options”.
3. Select “Privacy & Security” from the panel and then “Cookies and Site Data”.
4. Click the “Clear Data” button, which should trigger a window to pop up.
5. Check the boxes labeled “Cookies and Site Data” and “Cached Web Content”. Both should be marked.
6. Click the “Clear” button.
Safari Desktop - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Safari browser in a new window.
2. Click on the Settings button in the upper right corner of the browser.
3. Click the “Reset Safari” button.
4. Select the items you wish to clear. (It is recommended that you select all items).
5. Click the “Reset” button.
Edge Desktop - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Edge browser in a new window.
2. Click the 3 dots in the upper right corner of the browser to open the drop-down menu.
3. Choose “Settings”.
4. Under “Clear Browsing Data” click on “Choose What To Clear”.
5. Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History and Form Data).
6. Click the “Clear” button.
Internet Explorer Desktop- Please follow the steps below:
1. Exit/quit all browser windows and re-open the Internet Explorer browser in a new window.
2. Click on “Tools” and select “Delete Browsing History”.
3. Deselect “Preserve Favorites website data” and select “Temporary Internet files”, “Cookies”, and “History”.
4. Click the “Delete” option.
Android - Please follow the steps below:
1. Exit/quit all browser windows.
2. Go to Settings and select “Apps or Application Manager”.
3. Select “All” tab or “Apps”.
4. In the list of installed apps, find your web browser. Tap Clear Data and then Clear Cache.
5. Re-open the browser.
Chrome for Android - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Chrome browser in a new window.
2. Tap Chrome menu and select “Settings”.
3. Tap “(Advanced) Privacy”.
4. Select “All Time” from the “Time Range" drop-down menu.
5. Check the “Cookies and Site data” and “Cached Images and Files” options.
6. Tap the “Clear data” button.
Safari for iOS - Please follow the steps below:
1. Exit/quit all browser windows and re-open the Safari browser in a new window.
2. Open your Settings app.
3. Tap “Safari”.
4. Select the “Clear History” and “Website Data” options and finally tap “confirm”.
5. Re-open the Safari browser.
Chrome for iOS- Please follow the steps below:
1. Tap the Chrome menu and then select “Settings”.
2. Tap the “Privacy” button.
3. Tap the “Clear Browsing Data” button.
4. Select the data type you want to clear.
5. Tap the “Clear Browsing Data” button.
6. Exit/quit all browser windows and re-open the Chrome browser in a new window.